Get help with Microsoft services. Whether you're encountering an issue, need help with a Microsoft product, or have general questions, our customer support team is here to assist you—anytime, day or night. For technical troubleshooting to service guidance, we're committed to providing fast, reliable assistance.
We also offer helpful tips and educational resources to enhance your experience with Microsoft services. If you're new, visit our Help Center to explore easy how-to guides and solutions.
When you securely link your card or bank account to your Microsoft account, you only need to do it once. Our security system safeguards your credentials so you can shop and manage your services worry-free—without exposing your payment details to third parties.
Encountered an unauthorized charge or need to resolve a transaction issue? We simplify the chargeback process by offering guided support and tools to help protect your finances and ensure timely resolution.
Security is a top priority. Our system monitors all accounts and transactions 24/7 to detect and stop fraud, phishing attempts, and identity theft. With over 2,000 fraud prevention experts on standby, you’re always covered.
Our advanced behavioral risk management system actively defends against external threats, providing peace of mind when you shop, sell, or manage your account.
Every login and transaction activity is protected with end-to-end encryption. We enforce TLS 1.2 encryption and certificate pinning to ensure every connection is authentic and secure.
We follow Microsoft’s industry-leading standards to protect all transactions—whether online, in-store, or mobile. Our continuous investment in cutting-edge security technology ensures you’re always a step ahead of cyber threats.
Our commitment to security is unwavering. We stay one step ahead of cybercriminals by continuously innovating and investing in the latest secure technology. With Microsoft, you can trust that your transactions are protected by some of the most advanced security measures in the industry.
Shop New AVs is an independent online store offering computer peripherals and software. All listed products are genuine and supplied by their original manufacturers. We comply fully with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule to ensure secure and transparent transactions.
While our products are authentic and sourced from authorized distributors, Shop New AVs is not officially affiliated with or endorsed by Microsoft or other mentioned brands. Some items may also be available through the official websites of respective brand owners.
Due to recent policy updates from Microsoft, we have revised payment and refund procedures. For full details, please refer to our Buying & Refund Policy on the website.
Need assistance? Please read our Terms & Conditions and Privacy Policy before using our services. For help, visit our Help Center or contact customer support directly.
